PrivateLink

Support Center

Get help with URL cleaning, privacy protection, and troubleshooting. We're here to help you maintain your online privacy.

Contact Support

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Email Support [email protected]
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Response Time We typically respond within 24-48 hours
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What We Can Help With Technical issues, feature requests, bug reports, and privacy concerns

Frequently Asked Questions

Q: How do I use the action extension?

After installing PrivateLink, find the app in your iOS action menu when processing links in other apps. For example, when viewing a TikTok link like https://vm.tiktok.com/ZMd123abc/, tap the share button and select PrivateLink to clean it.

Q: Does the app collect any data?

No, PrivateLink processes everything locally on your device with zero data collection. The app only makes direct network requests to original host servers (like vm.tiktok.com or t.co) when expanding shortlinks.

Q: Why are some parameters not removed?

The app uses a deny-by-default approach. Functional parameters (like video IDs) are preserved to maintain site functionality while tracking parameters are removed.

Q: Does the app make network requests?

Yes, when expanding shortlinks, the app makes direct HTTPS requests to the original host servers (e.g., vm.tiktok.com or t.co). This is necessary to resolve the shortlink to its full URL before cleaning.

Q: How do I report a bug?

Send details to [email protected] including the URL that caused issues, steps to reproduce the problem, and your iOS version.

Q: Is my data safe with PrivateLink?

Absolutely. PrivateLink operates with zero data collection and all URL processing happens locally on your device. We don't store, transmit, or analyze any of your browsing data.

Troubleshooting

🚫 Action extension not appearing

If PrivateLink doesn't appear in your iOS action menu:

  • Ensure the app is fully installed and updated
  • Restart your device if needed
  • Check iOS Settings > General > Reset > Reset Location & Privacy
  • Try sharing from a different app
🔗 URLs not processing correctly

If URLs aren't being cleaned properly:

  • Try a different URL to isolate the issue
  • Check if the URL format is supported (most major platforms work)
  • Contact support with specific examples
  • Include the original URL and what you expected to happen
⚡ Performance issues

If the app feels slow or unresponsive:

  • Restart the app
  • Check available device storage
  • Update to the latest iOS version
  • Close other apps running in the background
🔒 Privacy concerns

PrivateLink is designed with privacy as the top priority:

  • All processing happens locally on your device
  • No data is collected, stored, or transmitted
  • Network requests only occur during shortlink expansion
  • The app has no access to your personal information